Getting new patients for less with a better brand story

Dentists like to promise consumers a healthy smile. But for actual patients, a healthy mouth is the bare minimum a provider should deliver. KW2 message testing revealed that, for many young professionals and busy families, going to the dentist can be a bigger pain than an actual toothache. They want a clinic that takes care of their problems, not just their teeth.

First, we branded the patient-centric services that have always placed First Choice Dental a cut above the competition. Then we highlighted those solutions in fresh digital and broadcast ads that proved First Choice Dental’s “got going to the dentist solved.” Next, we launched a completely redesigned firstchoicedental.com, with the seamless online tools patients want, like appointment scheduling, interactive maps, bill pay and more. The refreshed healthcare web design also features new content for specialty seekers and an expanded experience for prospective patients that lets visitors preview their first visit , find the perfect First Choice Dental provider and explore the clinic’s services by priorities like comfort, convenience and affordability.

Highly effective healthcare marketing ads across social media, paid search, radio and TV have helped drive a flood of new appointments—and drop the clinic’s Cost Per Acquisition for new patients by a stunning 35%. And within 8 hours of launching the brand’s ecommerce-ready site redesign, more than 70 patients had scheduled an appointment via firstchoicedental.com.